TCAT’s ADA Complementary Paratransit is a specialized, door-to-door transport service for people who are not able to ride the fixed-route transit system because of a disability.
Gadabout Transportation Services is a nonprofit transportation service for older and disabled residents of Tompkins County. In addition to their regular service, Gadabout also has a contract with TCAT to operate TCAT’s paratransit service.
This comprehensive guide will answer most of your questions regarding ADA complementary paratransit service.
Gadabout operates two different types of service. They operate regular Gadabout service and they also operate TCAT’s paratransit service. Gadabout operates both types of service simultaneously with the same fleet of buses. This section will explain the difference between Gadabout and ADA paratransit (operated by Gadabout) and the eligibility requirements for each.
Answers to frequently asked questions about using Gadabout’s service for both regular Gadabout riders and ADA riders transported by Gadabout Transportation.
Download the ADA eligibility application to print out or fill it out right on your computer using Adobe Acrobat and submit it via email.
Anyone who believes that Tompkins Consolidated Area Transit, Inc. (TCAT) discriminated against them and denied transportation due to a disability can file a complaint.
If you disagree with a suspension of service, denial of eligibility, or with the limitations or conditions placed on your eligibility you have the right to appeal. Appeals must be filed in writing with the TCAT office within 60 days of the receipt of the original determination or suspension letter.
If you are 60 years old or older -or- if you are a Medicare cardholder -or- if you have a disability -or- if you receive SSI, SSD, or disabled veterans benefits than you are eligible to pay half-fare (75¢ per ride in zone 1, $1.25 per ride in zone 2) on the TCAT bus. Apply for the half-fare proof of eligibility card here.
Contact information for Gadabout and TCAT ADA paratransit coordinator.
Way2Go offers a range of educational materials, opportunities to collaborate, presentations, and workshops for seniors including “Transportation Options For Seniors” and “Bus(t) a Move, Discover TCAT”