The ADA requires bus operators to announce stops at all major intersections, transfer points and major destination points and to announce any stop requested by a passenger with a disability. If you need help, please tell the operator and explain what assistance is needed.
All TCAT buses are equipped with a wheelchair lift or ramp, which the driver will deploy upon request. If you are still unable to access the bus system, you may be eligible for ADA complementary paratransit.
TCAT provides hailing cards with Route numbers to help passengers easily notify bus operators which bus they wish to board. Hailing cards are available to persons with disabilities, or anyone who might wish to use them them, by contacting TCAT at: 277-9388 x420 (TTY: 277-9766) or firstname.lastname@example.org
Service animals are animals that have been trained to perform tasks that assist people with disabilities. Passengers with disabilities may ride with their trained service animal. The operater may ask if the animal is a service animal and what tasks the animal has been trained to perform.
The service animal must be under the control of the owner at all times. If the animal is not under the control of the owner or if the animal poses a direct threat to the health or safety of others, the operator may require the animal to leave the bus.
Bus Basics for Wheelchair Users
You’ve got options! See the basics on using TCAT and Gadabout.
Boost your bus know-how with this video overview!